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Major Duties of the Public Safety Dispatcher
The Public Safety Dispatcher works as a telecommunicator at a county-wide E-9-1-1 center (Public Safety Answering Point.) Applicant is responsible for:
- providing efficient and professional public safety communications to the general public and emergency responders (fire department, law enforcement, emergency medical services) through radio, telephone and interpersonal actions.
- seeking information and relaying information to emergency response units to ensure a safe, adequete and efficient response.
- providing callers (both public and professional) adequete pre-arrival instructions as per standard operating procedures outlined to the dispatcher upon employment and as subscribed by the Medical Priority Emergency Medical Dispatch program.
- dispatching emergency response units via telephone and radio.
- projecting a professional demeanor of courtesy, concern and confidence.
Factors in Employment
These factors are considered to be qualifications necessary to maintain employment upon successful completion of a mandatory probationary period.
- Professional knowledge regarding operations and techniques of public safety/emergency responders and a capability of learning others.
- Various training programs are required by company policy or government regulations. Training such as the Clawson Medical Priority Emergency Medical Dispatcher training program and the APCO Public Safety Telecommunicator Course are a positive reinforcement prior to employment.
Supervision and Direction
- Work is assigned through the need for adequate communications between the public and emergency responders and administrators.
- Direction is provided through the Director and experienced personnel using verbal and written directions.
- Supervision is available at all times through standard operating procedures, veteran personnel and the availability at all times of the Director or his subordinates.
- The Public Safety Dispatcher has input as to operational practices, changes in procedure and formulation of new procedures.
If you are interested in applying please click the little grey box below next to the counter, print off an application, and send it with your resume to :
Greene County 911
ATTN: RESUME
111 Union Street
Greeneville, TN 37743
or you can fax it to (423) 638-9166
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